How do you Measure Candidate Experience

How do you Measure Candidate Experience There are many websites which list the best companies to work for based on the candidate experience Glassdoor probably being the most popular one. But just how is candidate experience measured? Is it a tick-box exercise or is it more in-depth than that? This week our expert panel share their thoughts on how they think candidate experience should be measured. Katrina Kibben There are a ton of metrics and data points you can pull but the best data youll get is through open-ended surveys. Listening to what people say and how they say it. Every hiring team should spend time reading this data to evolve their process. Katrina Kibben is the CEO and Principal Consultant at Three Ears Media. Kevin Grossman The only way to know what they feel about their candidate experience is to ask them with feedback surveys. There are key metrics that we use to measure candidate experience with the Talent Board benchmark research program. These include what the candidates’ overall rating of their experience is, whether or not they will apply again, refer others or make purchases if and when applicable. There are a lot more benchmarks we capture every year, but these are the key metrics we look at with employers. Kevin Grossman is President of Global Programs at The Talent Board. Lori Sylvia The employers that are measuring candidate experience today are doing it mainly with surveys, which is good for ratings and anecdotal feedback. I’m seeing net promoter score being used more and more, which will tell you how a candidate feels about your company, but it’s not good for knowing what your candidate experience is actually like. There’s new technology available that will measure the actual candidate experience in terms of interaction with all your recruiting touchpoints and especially the flow of your careers site and application process. So you can measure both, is the experience working and how do candidates feel about their experience. Lori Sylvia is the  Founder and CEO of Rally Recruitment Marketing. Manuel Heichlinger The nature of candidate experience makes it very hard to measure in an objective way. But there are certainly some good indicators as to whether your candidate experience is up to scratch. Offering lots of roles without much take-up? This would suggest the interview experience is a negative one. Research has found that 65% of candidates say a bad interview experience makes them lost interest in the job. And this can have a negative knock on effect on overall recruitment numbers- as 1 in 4 candidates who have a negative application experience would dissuade someone else from applying to the same company. Similarly, if you are a recruiter who is having little luck receiving responses on LinkedIn, it might be worth taking the time to personalise your InMails, as we have found that acceptance rates for bulk InMails are 15% below average. Manuel Heichlinger is  LinkedIn’s Senior Manager for Talent Acquisition. Jeanette Maister Ask them in-person and be upfront about how you do it. Because the candidate experience is never ending, it’s important to always be improving. The only way to improve is to take the advice from those who have been through it. Run surveys after every interaction and gauge moods. Have constant dialogue to find out what’s working and what’s not doing so well. The more evidence you can get, the better the candidate experience you can continue to deliver in future cycles. Jeanette Maister, is Head of Americas at  Oleeo  (formerly WCN). Josh Tola There are a number of ways you can measure the candidate experience. A simple way is to perform a NPS survey on the candidates that engage in your hiring process. The only issue with this is that it doesnt capture the entire candidate experience as the candidate is only thinking about their direct interactions with your company. On the front end of the candidate experience, you should be looking at statistics such as conversion rates on your careers page (e.g. Viewed careers page Applied to job) or conversion rates on the job ads themselves. Josh Tolan is the CEO of Sparkhire. Aida Fazylova XOR measures our candidate’s experiences through surveys. We surveyed more than 10,000 applicants a couple of months ago. Based off of the responses we received, 93.3% rated their experience as excellent, 6% rated us good, and 0.7% rated us as poor. We’ve learned candidates who had a negative experience with your hiring process are more likely to spread their thoughts, while candidates with a positive experience are more likely to give referrals. We can use the data gathered from these surveys to change what’s not working and improve upon what is. Aida Fazylova, CEO and Founder, of  XOR.ai. Benjamin Gledhill We carry out both qualitative and quantitive surveys to all candidates at various points of the hiring lifecycle to ensure we gain both an accurate picture throughout rather than a one off instance. . Benjamin Gledhill is the Head of Resourcing at Yodel. Jill Shabelman There are many ways to measure candidate experience from pulse surveys during the recruiting process, to formal feedback surveys sent at the completion of the process, to sentiment shared through public, online forums.   Some recruiting metrics such as cycle time, accept rate and likelihood to refer (promoter score) may also correlate to candidate experience measurement. All can provide insight into areas your organization can address either immediately or over time. The problem usually isn’t a lack of data or inputs, it’s in finding the meaning in it all and understanding the essential pieces of the experience that need the most focus. Jill Shabelman is the  Employer Brand Marketing Manager at Deloitte Services LP. Chris Murdock Only 1 in 4 employers ask candidates for feedback on their interview process after closing remarks have been made, yet 72% of candidates who had a poor candidate experience will report it online or within their own circles. This greatly harms your employer brand for those researching your company in the future for available positions you’re looking to fill. Before you end a conversation with a candidate, send them a quick feedback survey asking what they liked, didn’t like, and how the whole process could be improved. Chris Murdock is Senior Partner and Co-Founder at IQTalent Partners.

How to Fill Out a Resume

How to Fill Out a ResumeIt is important to know how to fill out a resume properly, otherwise your chances of getting the job will be minimized. If you want to be successful in looking for a job, you should understand how to fill out a resume, so that you can come up with the best resume possible.The first thing you need to do is make sure the format is right. Do not make the mistake of trying to copy what someone else does. Instead, you need to think about the job you are applying for and take the job description into consideration. If it is a post as a receptionist, it is important to format the resume in the way that reflects this.You also need to think about the industry in which you want to get the job. For example, if you are applying for a sales job, you would want to format the resume the same way as the one for a secretary position. Keep in mind that you want to convey a sense of professionalism and seriousness.Once you have the right format and style resume, you should focus on what your personal statement is going to say. The personal statement is the first sentence of the resume, so it is very important that you get this right. This is where you will let your prospective employer know what you have to offer them.When you write the personal statement, make sure you are using the right words. Using 'I 'me' or even 'we 'us' will create confusion when it comes to choosing the correct words. You want to express your thoughts and feelings in an honest and straightforward manner.Next, you need to make sure the cover letter is clean and neat. Avoid making it too long. People generally don't have time to read long personal letters, so make sure that you only include the information they want to know. You also want to make sure that the date and place where you will be meeting with them are included, so that they know exactly when to expect you.Lastly, make sure that the resume is accompanied by a resume cover letter. Make sure that the letter is well written and impressive. It is all part of the package to help your prospective employer get to know you better and see what you can do for them.Knowing how to fill out a resume correctly is important, because it will give you a leg up on getting the job you want. If you do not know how to format your resume properly, then you should take the time to learn about the process and the rules so that you can make it perfect.

How Managers Create an Innovation Culture at Work

How Managers Create an Innovation Culture at Work A problem many managers have is sticking to one business practice for too long, even if it was driving profit in the past.Although it may sound logical, businesses today are required to change quickly.A 2016 study showed that 63% of consumers pay more attention to companies that offer new products. Additionally, 83% of customers will pay more for an innovative product. How do managers create teams with a culture of innovation to keep up with modern business demands?Learn how managers create a culture of innovation at work in this post.They Apply the Lean Approach to InnovationThe lean approach puts “business model” before “business plans”. It is a customer-centric approach that quickly eliminates waste and demands managers engage with customers and teams.Most importantly, it places emphasis on achieving perfection.Anyone who has worked in a large corporation knows the difficulty of being an innovative thinker in a company run as a bureaucracy.Corporate leaders who view rapid change as dangerous soon find out failing to innovate costs customers, jobs,and hurts company reputation.In 2014, the US discovered small and mid-sized companies stole 1% of market share from large enterprises.This may not sound like a lot, but consider 1% of 100 million dollars is more than enough to have a small, lean team with innovative business practices.They Collaborate With EveryonePretending technology in one industry cannot work in another leads to ignoring intelligent people outside your circle with valuable knowledge.Anyone who has attended a “Tech Meetup” or tech conference like CES knows all technology can be used across all industries.For example, virtual reality started off as video gaming gear. Now, it is in the early stages of being used in healthcare, retail, education, and more.Teams that collaborate with others get to learn how one innovative idea can be applied across industries.They Get to Know Their CustomersTrue innovation starts with knowing your custome rs’ needs like the back of your hand.Managers who take the time to engage customers learn to stop judging them and start thinking like them.Managers who know their customers have an easier time discussing new ideas with teams.Here Is a Way to Get to Know Your CustomersFrom Find My Profession experience, we know our clients and how they think. We know filling out job applications is a tedious task.Understanding this, we try and find new ways every day to help clients in more ways than filling out applications.We also know from client experiences how the largest corporations have the worst technology for applying to jobs online.Large corporations use outdated technology on application forms. It can take as long as 30 to 40 minutes to complete one job application.We cannot help all clients by trusting this one method alone. It takes engaging clients and learning what they experience.Finally, one of the current staff is a former client of Find My Profession. The first-hand experience of going from “job seeker” to “assisting job seekers” offers customer perspectives that drive innovative thinking.

No Regrets Avoid These Common Wedding Planning Mistakes

No Regrets Avoid These Common Wedding Planning Mistakes Mistakes are inevitable when planning a wedding. After all, there are so many different things to think about, and you can never plan for the unexpected. However, there are certain mistakes that you won’t be able to get out of your mind after the big occasion, and so it’s important to try and avoid these! With that in mind, lets’ take a look… Blowing your budget â€" There is only one place to begin, and this is with blowing your budget. An amazing wedding does not need to be an expensive wedding. If you end up spending way more than you can afford to, you will feel the impact of this for years and years to come. It is not difficult for a wedding to become extortionate in price, so set yourself a wedding budget from the beginning, and stick to it. You will find alternatives to the expensive things that have caught your eye throughout. Feeling like you need to play by the rules â€" It is important to remember that this is your wedding day. While some people may love a traditional, white wedding, if this is not your style, do what feels right for you. Instead of covering the aisle with petals, why not go for full flower heads? Instead of choosing a plain, metal wedding band, wooden wedding rings are a good choice. They are different and memorable, and at the end of the day, you are the person that is going to be wearing it for the rest of your life, not everyone else in attendance. Failing to consider the weather and your surroundings â€" Imagine this, you decide to get married on the beach, the sun is shining down on you, and the backdrop is magical; yet you are sweating buckets. This will happen if you don’t consider your dress in regards to the weather. Trying to drop two sizes before your final fitting â€" You wouldn’t believe how many people do this. They want to lose weight before they get married, so they order a dress two sizes too small. Making a commitment to exercise and eat right is great, but don’t give yourself a mountain to climb. Crash dieting is only going to make you feel worse before your big day. Doing anything before the guest list â€" When excitement takes over, it is easy to dive right in and book your wedding venue, taste cakes, and choose flowers. However, you should not do anything of this until you have your guest list. Your guest list will determine the majority of other elements at your wedding, from your ceremony seating arrangement to your catering bill. If you can avoid the error mentioned above, you won’t have to worry about looking back on your wedding day and regretting the mistakes you have made. But, the most important step of all is to ensure you don’t put too much pressure on yourself and don’t worry if anything goes wrong. This is your special day, so make sure you enjoy it.

Tips For Writing Job Objectives When Creating Your Online RSUM Quizlet

Tips For Writing Job Objectives When Creating Your Online RSUM QuizletWhenever you are completing your online RSUM quizzes, you should always include a job objective. A job objective is a unique way to attract the attention of the reader and determine what questions they will ask. Some of the popular RSUM quizlets have included objectives for the reader, which you can find here.First, you must create a job objective that is unique and one that you personally feel proud of. Many people forget that the most important element in an RSUM quizlet is the content of the quilt itself. What you write on the quizlet is just as important as the content. Make sure that it is well written, informative, and that it will attract the reader's attention.The next most important thing when writing a job objective is to be specific. You need to be able to describe exactly what is expected of the person who is assigned the task. This is done by being specific. Simply stating 'project' is not enough. It n eeds to be determined whether it is going to be for a project or simply for another task.The third step in writing a job objective is to be very specific about the job. You should be able to tell the reader exactly what the job is exactly and what duties the person will be performing. If the task is not very specific, it will likely be impossible to determine if the assignment is going to be any good.Finally, you need to be very honest. You cannot make things up. Be upfront and tell the reader what the reason is for the assignment and what the expectations are. Your job objective should be honest and direct.Overall, your job objective must be filled with information that the reader will find useful. However, you also need to be clear on what the assignment is for. It should be written in a straightforward manner so that the reader is able to easily understand the assignment. This will also help in determining how the reader will approach the assignment.When you are completing a whol e job objective, you should be particular about how it is written. You will want to be as accurate as possible, but at the same time you want to be creative in order to be more interesting. It is best to be free and open with your reader and not try to fit all the information into a paragraph. Use short paragraphs and allow room for the reader to take notes.As stated before, you should always include a job objective when writing a RSUM quiet. By doing this, the reader will be able to follow along and know where they should start. However, you should be careful when writing a job objective. Make sure that it is well written and that it provides clear instructions and expectations, without you having to give anything away.

14 things you realise moving back into halls as a postgrad - Debut

14 things you realise moving back into halls as a postgrad - Debut This article has been written by a member of the Debut Student Publisher Network. Bridie tells all about her current experience moving back into halls as a postgrad. Lets just say theres good, theres bad, and theres even a little bit of ugly. Moving into halls when you’re 18 is exciting. You’re living away from home for the first time, surrounded by other freshers who just want to party and make new friends. Moving into halls when you’re 22 is a different story. You’ve decided to put off joining the real world for a while and do a postgraduate degree- maybe in a new city and more often than not, post-grad halls are the easiest option. Yes, Im looking at you, London rent and Spareroom nightmares). The best thing about halls is making friends. But by the time you’re doing a postgrad you’re past the point of being friends with someone just because they live in the same corridor as you. Suddenly all the excitement of living communally is gone, and you start to see the downsides of digs. 1. The fire alarm will go off at least five times a week Seriously people, how have you made it this far without being able to use a toaster? 2. Were the showers always this unreliable? The water pressure is, at best, a mild trickle. 3. Did I ever manage to cook in a kitchen so small? After a couple of years in a proper kitchen and a proper house,  adjusting with a 44 kitchen and no living area is  detrimental to my Great British Bake Off dreams. 4. Did I really live in a room this small? Seriously, I can touch both walls if I stretch my arms out. 5. How did I cope without a double bed Star-fishing on the bed is no longer an option. Plus, apparently halls have a real grudge against tall people. 6. How did I cope without a lounge? To be fair, the postgraduate degree coursework doesnt really allow for daytime TV or afternoon naps anyway. 7. Do I actually have to sign guests in? This makes me feel like Im 12-years-old all over again. Especially when all of my friends live in fancy south-of-the-river flats. (Help me, Im poor.) 8. This no blue-tack on the wall thing is really killing my decorating vibes My walls are so white they could be the 2016 Oscars. 9. But.. UNLIMITED HEATING AND WATER? Okay, there are some perks to living here. 10. Sharing a bathroom is, and will always be, a huge struggle. There’s a big difference between sharing a bathroom with strangers and sharing with your friends or family. 11. It is nice that there’s always someone in to sign for packages though Finally, I don’t have to go to the post-office to pick up my frivolous Amazon packages. 12. 24 hour security is nice too The best part is that Bertie and I have our own secret handshake when I walk through reception now. 13. Paying for laundry is a bit of a drag though Its highway robbery, you hear me? 14. And I asking your neighbour to keep it down isn’t quite the same when you don’t know them either Trust me, passively aggressively knocking on the wall to stop your neighbour playing K-pop at 3am isn’t as effective as putting “Turn it down or i’ll tell the world your secrets” in the house chat. Image credit:   Photo by Everett Collection / Rex Features (408634e) Connect with Debut on Facebook and Twitter

True Wealth Magazine - ngs superannuation - Jane Jackson Career

True Wealth Magazine - ngs superannuation - Jane Jackson Career 2015 interview for an article in True Wealth Magazinehttp://www.truewealth.com.au/career/how-to-master-linkedin/Among all the social media sites on the Internet, LinkedIn has the capacity to really open doors for your career. These LinkedIn tips will help you stand out among the seven million Australians using the social network.As Jane Jackson, career management coach and author of Navigating Career Crossroads explains, LinkedIn is more than just your online CV.“Not only is it an excellent professional and personal branding platform, LinkedIn enables professionals to search for jobs through the job board, research companies, and follow and be inspired by articles posted by popular influencers.”How do you get your LinkedIn profile looking its best? Here are some tips from the experts.1. Choose your headline wiselyWhen choosing the headline that appears directly below your name, in most cases this should not simply be your job role. Instead, check out what others in your industry are using and consider the keywords a recruiter would use to search for someone in your role. Your headline should be clear and descriptive.2. Smarten up your photoUpload a clear, recent headshot. You should be dressed as if for a job interview and looking pleasantly at the camera or slightly in the direction of your left shoulder so you will be facing towards your profile.3. Keep it secretYou probably don’t want your boss to know you’re making new connections and updating your profile when you’re sneakily searching for a new job. Even if you aren’t job hunting, Jane recommends switching off the alerts automatically sent to your contacts when you update your profile.“Go to the Privacy Settings section up at the top right-hand corner of your profile and choose Turn on/off your activity broadcasts,” she advises.4. Sum yourself upThe summary section of LinkedIn profiles is an area is often neglected, but important for conveying an overall impression of your career and capa bilities. Write in the first person and use clear, lively sentences and bullet points to convey your personality, achievements and enthusiasm for your industry. If you’re a recent graduate or have been absent from the workforce for some time, Jane recommends emphasising your studies and other experience. “Highlight your qualifications, training or certifications and include the subjects you have studied. Also include any volunteer or community work.”5. Connect with peopleOnce your profile is complete, start connecting with people. Ignore LinkedIn’s recommendation to only connect with people you know and start adding people in your industry, particularly friends of friends. Aim for at least 50 connections to avoid looking like a technophobe or a hermit who knows very few people.6. Explore the site’s featuresLinkedIn now lets you upload slideshows, videos, photos and documents to your profile. Add these eye-catching extras to show off your outstanding projects, presentations and articles, but don’t go overboard. The goal is to pique interest without being overwhelming.Join and participate in LinkedIn groups related to your career. You’ll hopefully find an interesting community of people to inspire you. Type in keywords in the LinkedIn search bar at the top of the site’s page once logged in to find relevant groups.You may also want to ask people you’ve worked with to post recommendations â€" like a public reference.Jane recommends putting the effort in to get to know the site to reap the rewards. “The key is to spend time on LinkedIn, looking at other people’s profiles as research. Conduct a few searches using key words so that you are familiar with the search engine and how it works and then make some changes to strengthen your profile.“

Why I Havent Given Up and Neither Should You - When I Grow Up

Why I Havent Given Up and Neither Should You - When I Grow Up Oh my, how I love that  Stacy Kathryn  decided to share this letter to her past self with us today. If you need a soft kick-in-the-pants that the long, winding journey youre on will lead you to absolutely, positively having your dreams come true, then read on. Love this print? You can download a printable .pdf here! This is more of a personal story, though I feel it applies to anyone out there who is chasing a dream but feeling that its always just out of arms reach. It was seven years ago that I decided to pursue art as my career. I found myself with paintbrush in hand, discovering my love for creating all over again thanks to artists I found online sharing their passion and excelling at it. Those days were just like falling in love, I was in a haze of paint, amazing discoveries, and the feeling of walking on clouds. Which my head was obviously in, I couldnt help but want that same dream as well and was giddy at the thought of it. My love of painting and creating has never gone away, but I definitely know I’m taking the long road with many detours on this path to actually being a full-time artist. It goes against much of what Ive been taught by my overly cautious and practical parents. In his book, A Man Without A Country, Kurt Vonnegut wrote, If you want to really hurt your parents, and you dont have the nerve to be gay, the least you can do is go into the arts. Im not kidding. The arts are not a way to make a living. They are a very human way of making life more bearablePracticing an art, no matter how well or badly, is a way to make your soul grow, for heavens sake. Do it as well as you possibly can. You will get an enormous reward. You will have created something. Id love to spend days in a quiet, sun-drenched studio in the picturesque, gentle hills of the countryside, standing thoughtfully before an easel holding my latest work, only venturing into the cacophony of the big city for my gallery openings. But the stark reality is, thats not my life right now. There are bills that need to be paid, and my monthly take on Etsy isnt even enough to fill up the gas tank in my car. We live in a time when being creative and making a living doing so is very possible because creativity is in demand, more so than ever, but it doesnt come easy. At least not for me it hasnt. Giving up because its too hard or “taking too long” should never be a reason for abandoning your dreams, though. Ive realized over the years that some compromise is in order. While its good to have focus, to have that mountaintop in sight, it also makes sense to step back and take in all the scenery. You could be missing opportunities, potential paths to success in doing what you love only because you werent looking at the bigger picture. Im finding my way, albeit slowly, to realizing this dream. Over the past seven years Ive seen successes and Ive fallen flat, changed course and found new paths. I’ve been learning more about myself, and growing as an artist. Even though at times it seems as if Im no closer to this dream than I was when I started, if I look back at what Ive accomplished, then there is no denying Im on my way. Ill admit at times that seeing other people succeed at similar paths bums me out. Im grudgingly happy for them, but it tends to make me feel like Im moving at a snails pace, a bright red Ferrari flying past me on the highway so quickly I feel as though Im parked. Which I realize now is okay, its my dream to chase and do so at my own speed. Besides, should I be in a hurry to get to the finish line? But I wont give up. Its too important. In a way, this is a letter to my past self, and maybe reading these words back then would have helped me through some of the tougher times, when I had to make decisions that directly impacted my Dream, and the pursuit of it. The thing is, this journey has been instrumental in allowing me to free up the paths that I know are leading me to truly fulfilling all my dreams! The long way has allowed me to get my head out of the clouds, clear my mind, and finally see a clearer picture of what a full-time artist looks like to me. It doesn’t matter where you are on the journey to making your own dream come true. Take the detour, don’t worry about the pace, and trust that the steps you are taking are right for you. Whatever you do though, don’t ever give up on your dreams, even if they evolve, change, or look completely different when they come into focus. Stacy Kathryn is an artist, and dreamer who loves to spend time creating mixed media paintings, illustrations and anything else she can dream up. Though her life has taken many twists and turns her passion for art has been a constant companion. She hopes to share her enthusiasm and inspire others to embrace change and creativity. website: www.stacykathryn.com etsy shop:  http://www.etsy.com/shop/stacykathryn